Privacy Policy

1. Introduction

SoftPaperLeaf ("us," "we," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding collecting, using, and protecting your data when you visit our website softpaperleaf.sbs or utilize our yacht charter services.

By accessing our services, you are agreeing to the data handling practices described in this document. This policy adheres to pertinent privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our site
• Take part in our surveys or promotional events

Such information may consist of:

• Your name and contact information (email, telephone, address)
• Payment details (processed securely using third-party services)
• Your preferences and needs regarding yacht charter
• Emergency contact details
• Dietary preferences or medical details (if you choose to provide them)

2.2 Automatically Collected Information

Information about your device and how you use our website are collected automatically when you access our site:

• Your IP address and geographic location information
• Your web browser type and version
• The webpages you visit and the duration of your visit on our site
• Websites that referred you to our site
• Details about your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our website utilizes cookies and comparable tracking mechanisms to improve your browsing experience. These tools enable us to:

• Store your preferences
• Analyze the performance and use of our website
• Deliver content tailored to your interests
• Enhance our services

You can manage your cookie settings through the consent banner on our website or via your web browser's settings.

3. How We Use Your Information

The data we gather is used for several purposes such as:

• Service Provision: To deliver yacht charter services, manage reservations, and maintain communication regarding your bookings
• Customer Service: To handle your queries and offer support
• Transaction Processing: To carry out financial transactions and oversee billing procedures
• Safety and Security: To ensure operational security and safeguard against deception
• Marketing Efforts: To share promotional content and updates with you (subject to your consent)
• Enhancing the Website: To examine user interactions and upgrade the functionality of our website
• Adherence to Legal Obligations: To act in accordance with legal and regulatory demands

4. Information Sharing and Disclosure

Your personal information is neither sold, exchanged, nor rented to third parties by us. However, your data might be shared in certain conditions:

4.1 Service Providers

Information may be shared with trusted third-party service providers assisting us with payment processing, website hosting, maintenance, email campaigns, analytics, and customer support.

4.2 Compliance with Legal Obligations

If mandated by law or in response to legal actions, such as court orders, in emergencies, or to investigate suspected misconduct or illegal acts, we may reveal your information.

4.3 Business Changes

If our business undergoes a merger, acquisition, or sale of assets, your details may be part of the transferred assets.

5. Data Security

We employ suitable security measures such as encryption, secure servers, access controls, consistent evaluations, and staff training to shield your personal data from unauthorized access, alterations, disclosure, or destruction.

Yet, no mode of data transmission over the internet or method of electronic storage can be guaranteed to be impervious to breaches. Absolute security of your information is not something we can assure.

6. Data Retention

We hold onto your personal data only for as long as is necessary to fulfill the objectives for its collection or as legally required. Standard retention periods include:

• Charter Reservations: 7 years (for tax and legal reasons)
• Marketing Communications: until you opt out or request deletion
• Web Analytics: 26 months
• Customer Service Interactions: 3 years following the last communication

7. Your Rights and Choices

Your rights encompass accessing, rectifying, erasing (subject to legal restrictions), transferring your data, and opting-out of marketing communications and cookie preferences. To exercise these rights, please get in touch using the contact details provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is employed to understand website traffic. You can opt-out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may contain links to social media platforms, each with its own privacy policy.

8.3 Payment Processors

Financial transactions are conducted via third-party processors compliant with PCI DSS standards.

9. International Data Transfers

Information may be transferred to and processed in countries other than Monaco, and we take safeguards in line with applicable privacy laws.

10. Children’s Privacy

We do not intentionally collect data from children under 13 years. If it comes to our attention that a child has provided us with their details, please inform us immediately.

11. Updates to This Privacy Policy

This Privacy Policy may be updated to reflect changes in our practices or legal requirements. We will inform you of updates by posting the new policy, notifying registered users via email, or displaying an announcement on our website. Continued use after the effective date signifies acceptance of the terms.

12. How to Contact Us

For any inquiries about this Privacy Policy or our data practices, please contact us:

13. Adherence to the Google Ads User Consent Policy

We comply with the Google Ads consent policy for users. Modifications to cookie and tracking preferences can be made at any time via cookie settings.